Terms & Conditions

Effective date: 25 August 2026

Important publication note

The legal entity name, registered address, licence/authorisation details and formal complaint-centre/appellate-authority contacts were not supplied. Replace the bracketed placeholders and have the final terms reviewed before publication.

1. Acceptance

By using the website, submitting an application, purchasing/renewing a plan or using Alegra broadband services, you agree to these Terms and applicable plan-specific conditions communicated at purchase.

2. Availability

Availability depends on location. A positive PIN result is an availability indication and does not by itself guarantee physical installation. Final feasibility may depend on infrastructure, capacity, access and site/technical verification.

3. Plans and prices

The supplied promotional materials show Basic 50 Mbps at ₹599/month; Premium 150 Mbps at ₹799/month; Premium 300 Mbps at ₹999/month; Premium 500 Mbps at ₹1,499/month. They also show OTT plans at ₹699/month (50 Mbps), ₹899/month (150 Mbps), ₹1,199/month (300 Mbps) and ₹1,699/month (500 Mbps).

The supplied FUP material also shows monthly, 3-month, 6-month and 1-year options with stated data allowances. The exact plan, FUP threshold, post-FUP speed, price, validity and benefits are those displayed to the customer at purchase. The promotional material states 18% GST is applicable.

4. FUP and speeds

FUP means Fair Usage Policy. The supplied material states that speeds are up to the advertised speed and that speeds may be reduced after the applicable FUP allowance. Actual performance can also vary due to Wi-Fi, device, network, congestion and server conditions.

5. OTT benefits

Selected OTT plans advertise services including Hotstar, SonyLIV, Zee5, Discovery+ and additional apps. The supplied material states Amazon Prime is available on yearly plans in the relevant promotion. OTT activation, duration, catalogue and availability are also subject to the respective OTT providers.

6. Promotions and free installation

The supplied promotional material advertises free installation and longer-term offers such as paying for 5 months and receiving 1 month free, or paying for 10 months and receiving 2 months free. Eligibility and exact benefits depend on the offer shown at purchase. Any additional cabling, civil work, relocation or non-standard installation should be disclosed before charge.

7. Customer responsibilities

Provide accurate customer and installation information.
Provide reasonable premises access for installation/service.
Use the connection lawfully.
Protect account and Wi-Fi credentials.
Pay applicable charges by the due date.
Do not misuse the network, attempt unauthorised access, distribute malware or interfere with service operations.

8. Service interruptions

Service may be affected by maintenance, equipment failure, fibre/cable cuts, power failure, third-party infrastructure, congestion or force majeure. Alegra will take reasonable steps to restore service and communicate material incidents where appropriate.

9. Complaints and grievance redressal

Alegra should publish the applicable complaint-centre and appellate-authority details. Customers should be able to register service complaints and receive the applicable complaint/docket reference and escalation information. TRAI states that telecom service providers are required to maintain a two-tier complaint/grievance mechanism consisting of a complaint centre and appellate authority.

10. Customer portal

The supplied promotional material lists the customer portal as login.alegragoa.com. Customers are responsible for protecting login credentials.

11. Third parties

Payment gateways, OTT providers, messaging platforms and other third-party services may be governed by separate terms.

12. Intellectual property

Unless otherwise stated, Alegra's website content, branding, graphics, software and other materials are owned by or licensed to Alegra and may not be copied or commercially exploited without permission, except as permitted by law.

13. Liability

To the extent permitted by applicable law, Alegra is not responsible for indirect or consequential losses arising from circumstances outside its reasonable control. Nothing here excludes or restricts a consumer right or liability that cannot lawfully be excluded.

14. Closure

Customers may request closure through the applicable support process. Any notice, outstanding charges, equipment return, refund or other requirements will be handled under the applicable service agreement and law.

15. Changes

These Terms may be updated when services, technology or legal requirements change. Material changes will be communicated where required.

16. Governing law

These Terms are intended to be governed by applicable Indian law. Insert the correct venue/jurisdiction after confirming the legal entity and applicable regulatory requirements: [JURISDICTION CLAUSE].

17. Contact

Support and new connections: +91 9356001447
Customer portal: login.alegragoa.com
Legal/grievance contact: [LEGAL / GRIEVANCE EMAIL AND ADDRESS]