Privacy Policy

Effective date: 25 August 2026

Important publication note

The legal entity name, registered address, privacy email and formal grievance contact were not supplied. Replace the bracketed placeholders before publishing. This is a website-ready draft, not a substitute for legal review.

1. Who we are

Alegra Broadband (“Alegra”, “we”, “us” or “our”) is an internet service provider. Responsible legal entity: [LEGAL ENTITY NAME]. Registered/business address: [REGISTERED ADDRESS]. Privacy contact: [PRIVACY EMAIL ADDRESS]. General support and new connections: +91 9356001447. Customer portal: login.alegragoa.com.

2. Personal data we may collect

Name, mobile number, email and address.
PIN code, locality, installation address and service availability information.
Customer/account details, selected plan, service status, billing and support history.
Payment-related information necessary to process or reconcile payments. Full payment credentials should not be stored unless lawfully required and appropriately secured.
Information supplied through installation, support, outage or complaint requests.
Technical information such as IP address, browser/device information, logs, cookies and security events where applicable.

3. How we use personal data

To check service availability and installation feasibility.
To process new connections and route requests to local technicians/support staff.
To provide, troubleshoot and improve broadband services.
To manage accounts and customer-portal access.
To process billing, payments, renewals and plan changes.
To answer support requests and complaints.
To protect systems, prevent misuse and detect fraud/abuse.
To comply with applicable law and telecom consumer-protection requirements.
To send service updates and, where permitted, promotional communications.

4. Consent and lawful processing

Alegra will process personal data only for lawful purposes and in accordance with applicable Indian data-protection requirements. Where consent is required, we will seek it clearly and provide a practical withdrawal mechanism. The Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 should be considered when implementing the production website and customer systems.

5. Cookies

Essential cookies or similar technologies may be used for security, sessions and functionality. Optional analytics or advertising tools should be enabled only with the notices and consent mechanisms required for the actual implementation.

6. Sharing

Data may be shared with staff, local technicians, installation partners, hosting/technology providers, payment processors and other service providers where reasonably necessary to provide requested services. Disclosure may also occur when required by law or lawful government request.

7. Retention

Personal data is retained only as long as reasonably necessary for service delivery, support, dispute handling, legal/regulatory obligations, recordkeeping and security. Specific retention periods should be maintained in Alegra's internal retention schedule.

8. Security

Alegra will use reasonable technical and organisational safeguards appropriate to the data and risks, such as access controls, authentication, secure systems, logging, backups and incident-response procedures.

9. Rights and requests

Subject to applicable law, individuals may have rights concerning access, correction/update, deletion where applicable, withdrawal of consent and grievance redressal. Requests can be sent to [PRIVACY EMAIL ADDRESS]. Identity verification may be required.

10. Children's data

Alegra should implement the additional safeguards required by applicable law for children's personal data and obtain verifiable parental consent where required.

11. Third-party services

Payment services, OTT platforms, messaging services, analytics and other third-party integrations may process information under their own policies.

12. Changes

This Privacy Policy may be updated when services, technology, data practices or legal requirements change. The effective date will be updated when a new version is published.

13. Contact and grievance

Privacy: [PRIVACY EMAIL ADDRESS]
Support/new connections: +91 9356001447
Formal grievance/privacy address: [LEGAL / GRIEVANCE CONTACT]